Reservation & Cancellation Policy

Please read and understand our reservation and cancellation policy before making your reservation. If you have any questions, feel free to contact us.

1.) Reservations must be made through our official website or by contacting us via phone or e-mail.

2.) A reservation is considered confirmed once the guest receives a voucher at their provided email address, serving as proof. To confirm the reservation, 30% of the payment must be made. The remaining payment must be settled before or upon arrival, either in cash or by debit card.

3.) The allowed number of guests is determined by each reservation. However, the room must never accommodate more guests than specified in the reservation.

4.) If a customer reserves a room or service but does not utilize it or departs early, the entire night charge will apply unless it’s due to force majeure or illness.

5.) If a customer does not claim the room by 22:00 without notice, it may be assigned to another guest. Arrivals after 22:00 must be announced no later than 12.00 on the arrival day.

6.) An extension of the stay must be requested at least 24 hours in advance.

7.) On the day of departure, the room must be vacated by 10:00. Exceeding this time may result in a 100% charge for the night.

8.) Reservations can be canceled free of charge up to 2 days before arrival until 20:00.

9.) Cancellation requests must be made in writing via email or by calling us. Please provide your reservation details for faster processing.

10.) If a guest does not arrive on the scheduled check-in date and has not canceled their reservation, they will be charged for the entire stay.

11.) Refunds for cancellations will be processed within 7-14 business days and issued in the same form as the original payment. Note that processing times may vary depending on your payment provider.

12.) Changes to reservation dates or other details are subject to availability and may result in rate adjustments.

By making a reservation with us, you acknowledge that you have read and agreed to our reservation and cancellation policy, as well as any other terms and conditions provided during the booking process. We reserve the right to update this policy, so please review it regularly to stay informed.